Frequently Asked Questions (FAQ)

General

• What is advertising in Telegram?
  This is the placement of advertising materials in public and private channels and chats (groups) of the Telegram network. In other words, these are thematically open communities where real people enter.
  The number of participants in a channel can vary from 100 to 50,000 depending on the topic.
  You can place an advertising post with an active one in such channels or chats (groups), link to your resource, post a video or photo, advertise your channel or community.
• What is the use of this placement?
  You will get the attention of your target audience. The average age of Telegram users is 23-35 years old.
  This is a huge layer of solvent audience, which we have combined in the Telega service.
• Why so cheap?
  Advertising on Telegram is an increasingly popular advertising method, so the cost of advertising is much lower compared to display or banner advertising.
• Why so expensive?
  Our catalog contains channels with a “premium” audience. This is the audience of large media outlets or mass media. But even in this case, showing ads to such an audience is much cheaper than publishing on the publication's resource.
• What guarantees?
  We guarantee that your advertisement will be placed in the selected channels or chats (groups) exactly on the conditions that were specified in your application. We cannot guarantee leads (calls, purchases, requests), but we undertake to do everything possible to maximize the attention of your target audience when placing ads.
• What if I didn't like something?
  Providing feedback will help to make our service better, and of course we will solve the problem. We are always open to constructive criticism and recommendations from clients. Send all wishes and claims to here.

For the advertiser

• How can I place an ad?
  To create an advertising project, select a channel or chat (group) from from catalogue, then fill out the project card.
• Can you help me choose channels?
  Sure! To do this, write us in which topic you want to publish an advertising post and what your budget is.
  We will then select active channels or chats (groups) for the most effective placement.
• How much?
  The commission for replenishing the balance of the Service is 8.5%. Commission for replenishing the balance of the Service by bank transfer is 8.5%.
• How do I top up the balance? What payment methods do you accept?
  We accept payments of all popular systems: QIWI, plastic cards, Webmoney, Yandex.Money. If you want to pay for advertising in another way, write us.
• What do the posting formats 1/24, 2/48, 3/72, Eternal and Forwards mean?
  1/24: the project is published for 24 hours with a retention of 1 hour in the top
  2/48: the project is published for 48 hours with a retention of 2 hours in the top
  3/72: the project is published at 72 hours with retention of 3 hours in the top
  Eternal: the project is published forever and does not have to be in the top
  Forwards: a post from the advertised channel is published for at least 48 hours in the channel (chat) and is not required to be in the top. After 48 hours have elapsed, the channel owner can delete it at will.
• My business is regional. What should I do?
  New Telegram channels and chats (groups) appear in the service every day, and very soon we will do targeting not only by topic, but also by region. But even now, you can choose channels without a regional reference, in which there will definitely be an audience from your region.
• What is the Autoreplace?
  If the channel owner refuses to place your advertisement, our managers will select a relevant channel in the same price segment.
  If the selected channel also refuses to place it, the selection will continue until successful publication. The information will be displayed in your personal account.
  If advertising in the new channel is cheaper than the original one, the difference will be returned to the balance of your personal account.
• The money was debited from the balance and there is no post, what should I do?
  Don't panic. The money in the amount of the cost of advertising is reserved by the exchange until the order is completed. If the order is not completed within 60 hours, the funds will automatically be returned to the balance in your personal account.
• When will my ad appear on the channel?
  The owner of the channel or chat (group) has 24 hours to accept the project and 36 hours to complete it.
• How long will my post stay in the feed?
  Basic conditions for placing advertising publications in the channel's feed: 1 hour in the top, 24 hours in the feed.
  In chats (groups), an advertising publication is fixed (pinned) for 24 hours.
• What happens if the channel refuses to place my ad?
  If the owner of a channel or chat (group) refuses to place an advertisement, the funds will be returned to the balance within 24 hours.
  If you chose Autoreplace, a new channel or chat (group) will be selected by managers automatically. The information will appear in your personal account.
• How to track advertising results?
  Any independent statistics counter on your website: Yandex.Metrica or Google Analytics.
  You can fully track the behavior of users who clicked on ads from the Telegram channel.
  If you need help or want us to prepare a report based on the indicators of your counter, write us.

For a channel owner

• How can I add my channel or chat (group) to the catalogue?
  Register on the site. In your personal account, in the section "My channels and chats" add yours group. It's free.
• How quickly will my channel or chat (group) appear on the site?
  We try to moderate applications as quickly as possible, but it takes time. Usually no more than 48 hours.
• Why isn't my channel or chat (group) added to the list?
  Make sure that the channel or chat (group) meets all the requirements specified in section 3. Adding a channel or chat (group), Terms of use of the Service.
• How do I update my channel information?
  You can change the description and other data while editing in the "My channels and chats" section
• How to set up post formats 1/24, 2/48, 3/72, Eternal and Forwards for your channel?
  1/24: a project is published for 24 hours with a hold of 1 hour at the top
  2/48: a project is published for 48 hours with a hold of 2 hours at the top
  3/72: a project is published for 72 hours with a hold 3 hours in the top
  Eternal: the project is published forever and does not have to be in the top
  Forwards: a post from the advertised channel is published for at least 48 hours in the channel (chat) and is not required to be in the top. After 48 hours the owner the channel can remove it at will.
• How long do I have to respond to an advertising project?
  The owner of the channel or chat (group) has 24 hours to accept the project or reject the project.
• How long should an ad post stay in the feed?
  Basic conditions for placing advertising publications in the channel's feed: 1 hour in the top, 24 hours in the feed. In chats (groups), the advertising publication is fixed (pinned) for 24 hours.
• How much?
  When a channel owner executes an advertising project, a 8.5% commission is deducted from the price for an advertising post specified when adding a channel. Withdrawal fee is 1.5% of the total amount for all withdrawal methods. Take this into account when setting the price for an ad post.
• What is a referral program?
  Channel owner can receive additional income from the orders of attracted advertisers. For a referred client (advertiser made a purchase), a reward of 30% of the cost of a safe transaction is provided. The cost of a secure transaction for all channels is a commission of 15% or more to the price of an advertising post.
  
  For example, a client ordered placement in a channel for 100 USD (price in the catalog), from this amount the cost of a safe transaction (15 %) is - 15 USD, your reward is 4,5 USD (30% of the value of a safe transaction).
  
  To invite an advertiser, send your unique referral link, which is available on the page https://telega.io/referral. There are 3 types of links for use, leading to:
  - Main page;
  - Catalog;
  - My projects.
  
  The referral link is valid for 1 year from the date of the first bonus enrollment.
• How do I withdraw funds?
  Withdrawals can be made in your personal account, in the "Profile" section
• I applied for a withdrawal, where is the money?
  Withdrawal requests made within a week are processed twice a week, on Monday, Wednesday and Friday.
  The speed of crediting funds to your bank account / card depends on the receiving bank / service, but usually no more than 1-3 banking days after the withdrawal.
• Why did my channels or chats (groups) disappear from the catalog?
  Any suspicion of fraudulent activities (closing projects without actually placing advertising posts in the feed), "death of a channel or chat", a decrease in channel subscribers below 100 pcs entails the exclusion of channels from the catalog