Terms of Service
Before starting to use the service Telega.io (hereinafter – service),
please read this document carefully.
By clicking the button below and using this service through your personal account on the website, you confirm your agreement with the present rules listed on the website, and you accept the conditions set forth herein to undertake and follow them. If you do not accept the conditions of the rules, please stop using the service.
The service is a catalogue of public channels on various topics that functions as an instrument for advertisement space search within the ecosystem of the messenger Telegram. This platform unites administrators of popular channels and Advertisers that are willing to promote their products, channels, brands, or services.
1.1 In these rules, the meanings and definitions of the terms used are as follows:
1.1.1 Project — An advertising post presented in a corresponding form, containing an image or video; a link to a product, service, or web service; and advertising text.
1.1.2 Advertiser — A registered user of the service that creates advertising Projects and verifies and pays for their fulfillment.
1.1.3 Channel Owner — A registered user of the service who owns or administrates a public or private channel or chat (group) in the messenger Telegram. The Channel Owner accepts for consideration and fulfills publication of advertising Projects from Advertisers.
1.1.4 Safe deal – is a system that allows Advertiser and Channel Owner to protect themselves from failure to fulfill obligations of second party. SD guarantees to both parties the observance of the obligations: To advertiser - order fulfillment or refund if it is not fulfilled; To the channel owner - payment after the successful placement of the Project
2 Creation of an Advertising Project
2.1 Advertising Projects can be created only by registered users, either by Advertisers or by Channel Owners.
2.2 Projects consist of:
- a list of public channels (that will contain the Project);
- links to the advertised resource;
- text of the advertisement;
- image or video;
- wishes for the Project (requirements in regards to the form of the post, date and time of publishing, and other).
2.3 A Channel Owner must accept or reject the advertisement Project within 24 hours. Otherwise, the application will be automatically canceled. After proceeding with the Project, the process will begin within 36 hours, unless otherwise specified in the wishes for the Project.
2.4 The Project will be published in the public message feed by the channel, depending on the posting format:
1/24 — The ad post will stay on top of the channel (as the latest post) for at least 1 hr, and after 24 hrs from its publication, it’ll be removed from the channel (it’ll stay on the channel not less than 24 hours);
in the chat (group), the Project will be published for 24 hours, with the pinning of the advertising post for 24 hours.
2/48 — The ad post will stay on top of the channel (as the latest post) for at least 2 hrs and won't be removed until at least 48 hrs after its publication;
in the chat (group), the Project will be published for 48 hours, with the pinning of the advertising post for 48 hours.
3/72 — The ad post will stay on top of the channel (as the latest post) for at least 3 hrs and won’t be removed until at least 72 hrs after its publication;
in the chat (group), the Project will be published for 72 hours, with the pinning of the advertising post for 72 hours.
Eternal — The ad post will be published forever (for at least 30 days), but it doesn’t have to be on the top of the channel for any amount of time (it’s not required);
Forwarded Message (Repost) — A standard Telegram repost of the original message (forwarded message). The forward stays on the channel for at least 48 hrs and doesn’t have to be on the top. There should not be links to Telegram channels, chats, or bots in the advertised post.
2.5 The Project is to be paid at the stage of its creation. The payment will debited from the Advertiser’s account, reserved by the service, and credited to the Channel Owner after verification and confirmation of publication by the Advertiser within 24–72 hours (after 24–72 hours, the payment will be debited from Advertiser’s account automatically).
2.6 The Channel Owner has the right to cancel the order of the Project without explanation.
2.7 If the Channel Owner doesn’t accept the order within 24 hours from the moment of the Project creation, the payment will return to the Advertiser’s account automatically (unless the autocorrect function is selected).
2.8 If the Channel Owner doesn’t accept the order within 24 hours from the moment of the Project creation and the autocorrect function is chosen, the payment will stay reserved until you choose another channel or chat and publication of the Project. Data on new channels and chats is displayed in the section «My Projects» in your profile.
2.9 The Advertiser has the right to cancel payment within 24–72 hours after notification of Project placement if the Channel Owner commits any of the following violations:
2.9.1 The Project was not published on the chosen channel or chat (group);
2.9.2 The Project was published without an image or video (if it was added to the Project);
2.9.3 The link to the Project is modified, inactive, or doesn’t correspond to the declared one;
2.9.4 The text of the advertisement was modified without prior agreement or doesn’t correspond to the declared one;
2.9.5 The Project was published with no regard to the wishes of the Advertiser (date, time, form of the post, or other);
2.9.6 The channel or chat (group) where the Project placement was ordered is blocked or inactive;
2.9.7 The Project stayed in the feed of the chosen channel for less than 24–72 hours or stayed pinned for less than 24–72 hours in the chat;
2.9.8 The Project stayed for less than 1–3 hours on the top of the feed of the chosen channel; or
2.9.9 The audience of the channel and their behaviour aroused suspicion (cheat subscribers, views, or other unnatural activities).
2.10 The Advertiser has the right to cancel the application within 24 hours, until the Channel Owner accepts it for work, without giving any reason.
2.11 Other reasons for payment cancellation by the Advertiser can be considered by the administrator of the service. The final decision on such requests will be taken at the discretion of the administrator of the service.
2-B Creation of an Advertising Project in Bots
2-B.1 An advertising Project can only be created by a registered user, either the Advertiser or the Channel Owner.
2-B.2 The Project consists of:
2-B.2.1 A list of bots (in which the Project will be placed);
2-B.2.2 Links to the Project;
2-B.2.3 The text of the advertisement;
2-B.2.4 Images or videos; and
2-B.2.5 Requirements for the Project (requirements for post formatting, date and time of publication, etc.).
2-B.3 The bot owner must accept or reject an application for an advertising Project within 24 hours. After acceptance of the Project, its implementation will occur within 72 hours, unless otherwise indicated in the wishes for the Project.
2-B.4 An advertising message will be published in the bot’s message feed for a certain number of users, depending on the posting format:
- Mailing to all active users of the bot or
- Mailing to a part of the base of active users of the bot.
2-B.5 The Project is paid for at the stage of its creation. Payment will be debited from the Advertiser’s balance and is reserved by the service. Payment to the bot owner will be credited within 24 hours from the moment of clicking on the “Submission Completed” button.
2-B.6 The owner of the bot has the right to cancel the application for a Project without explaining the reasons before accepting the Project for work.
2-B.7 If the bot owner does not accept the application for work within 24 hours from the moment of the Project creation, the payment will be returned to the Advertiser’s balance automatically.
2-B.8 The Advertiser has the right to file a complaint with a request to cancel the payment within 24 hours after the end of the mailing if the bot owner commits any of the following violations:
2-B.8.1 The campaign was not started or completed in the selected bot;
2-B.8.2 The Project was sent without an image or video (if it was added to the Project);
2-B.8.3 The link to the Project is modified or inactive or does not correspond to the declared one;
2-B.8.4 The text of the advertisement was modified without prior agreement or does not correspond to the declared one;
2-B.8.5 The Project was sent without taking into account the wishes of the Advertiser (date, post format, etc.); or
2-B.8.6 The bot’s audience and its behaviour is suspicious (cheat subscribers, views, or other unnatural activities).
2-B.9 The Advertiser has the right to cancel the application within 24 hours, until the Channel Owner accepts it for work, without giving any reason.
2-B.10 All other reasons for cancellation of payment by the Advertiser can be considered by the administrators of the service. The final decision on such complaints will be made at the discretion of the service administrator.
3 Safe Deal
3.1 The Safe Deal is mandatory for all Projects in the system.
3.2 The cost of the Safe Deal is 20% of the price set by the owner of the channel, chat (group), or bot.
4 Addition of a Channel (Chat)
4.1 A request to add a public or private channel or chat (group) can be made only by a registered user, either by the Advertiser or the Channel Owner.
4.2 Both public and private channels and chats (groups) are added to the catalogue of the service.
4.3 The application to add a channel or a chat (group) undergoes obligatory moderation during each 48-hour period.
4.4 When submitting an application to add a channel or chat (group), the Owner of the channel or chat (group) must indicate the required information:
- Link to a channel or chat (group);
- Name of the channel or chat (group);
- Subject of the channel or chat (group);
- Price for placing one post:
- 1/24: 24 hours in the feed and 1 hour in the top;
- 2/48: 48 hours in the feed and 2 hours in the top;
- 3/72: 72 hours in the feed and 3 hours in the top;
- Eternal: The ad post will be published “forever” (for at least 30 days) and spends 3 hours in the top;
- Forwarded message (repost) for at least 48 hours in a chat (group);
- Avatar; and
- Description of the channel or chat (group), audience, and coverage.
4.5 Indication of personal information of the admin of the channel, price for placement, and other conditions of placement that differ from the service conditions in the description of the channel or chat (group) are not allowed.
4.6 A channel cannot be added into the catalogue if the following violations are discovered during modernization:
4.6.1 The channel or chat (group) has less than 1,000 subscribers;
4.6.2 The channel or chat (group) is blocked or inactive;
4.6.3 An incorrect link to the channel or chat (group) is indicated in the application;
4.6.4 The Channel Owner is not administrating or does not own the claimed channel or chat (group);
4.6.5 The channel or chat (group) doesn’t aim to receive and place advertising Projects;
4.6.6 The channel or chat (group) hasn’t been publishing public messages for a long time;
4.6.7 The audience of the channel or chat (group) and its behaviour arouses suspicion (cheat subscribers, views, or other unnatural activities);
4.6.8 The channel or chat (group) is less than three months from the creation of the first publishing;
4.6.9 The channel or chat (group) isn’t registered for any analytical services;
4.6.10 The channel’s content largely consists of materials that violate ethical and moral norms (shock content); or
4.6.11 A significant part of the channel’s audience was obtained using the “forced subscription” mechanics (mandatory subscription to the channel to use the bot’s functionality, etc.).
4.7 An already added channel or chat (group) can be excluded from the catalogue in time if the above-mentioned violations (par. 4.6) are discovered again.
4.8 If the channel is suspected of using «grey» or other methods of cheating to gain subscribers (inorganic growth of subscribers), the administrator’s account shall be completely blocked. Any amount left on his/her account will be debited in favour of the Advertiser and will not be subject to withdrawal.
4.9 Statistics of the channel or chat (group) and its feasibility will be updated automatically.
4.10 The channel can be sent for re-moderation 30 days after the first submission of the request for moderation. If, after re-moderation, the channel is rejected again, re-submission for moderation will be available after 60 days.
4.11 Channels caught in dishonest promotion methods (boosting subscribers, views, or other unnatural activities) are deprived of the possibility of repeated moderation.
4-B Adding Bots to the Directory
4-B.1 An application to add a bot can only be submitted by a registered user, either the Advertiser or the Owner of the bot.
4-B.2 An application to add a bot passes obligatory moderation within 48 hours.
4-B.3 To validate the owner’s rights to the bot, in the bot management (via @BotFather), add the text TELEGA_BOTCATALOG to the bot description. After adding a bot to the directory, the text can be deleted.
4-B.4 When submitting an application to add a bot, the bot owner must indicate the required information:
- Link to the bot;
- Bot name;
- Description of the bot’s functionality;
- Prices for sending one advertising message:
- to all active users of the bot
- to a part of the base of active users of the bot (optional)
- Subject matter;
- The number of active users and the date when this indicator was checked; and
- Minimum order (when ordering mailing in parts).
4-B.5 It is prohibited to indicate in the description of the bot the personal data of the channel administrator, the price of placement, and other conditions of placement that differ from the conditions of the service.
4-B.6 A bot cannot be added to the catalogue if the following violations are detected during moderation:
4-B.6.1 The bot has less than 1,000 active users;
4-B.6.2 The bot contains content from grey and forbidden topics (18+, pyramid schemes, fraud, etc.);
4-B.6.3 The user is not an administrator or owner of the bot (To validate the owner’s rights to the bot, in the bot management (via @BotFather), add the text TELEGA_BOTCATALOG to the bot description. After adding the bot to the catalogue , the text can be deleted);
4-B.6.4 The bot does not receive or place advertising Projects;
4-B.7 An already added channel or chat (group) may be excluded from the catalogue over time if the mentioned violations (clause 4-B.6) are re-identified.
4-B.8 If the bot is suspected of using “grey” and other methods of “cheating” (non-organic growth) of active users, the administrator’s account will be subject to complete blocking. All funds remaining on the balance of such an account are debited in favor of the Advertiser.
4-B.9 The bot admin can update the bot statistics in his or her personal account in manual mode.
5 Project Publishing
5.1 The decision of whether to publish the advertisement Project will be made only by the Channel Owner. Service administration cannot influence this decision.
5.2 After receiving a notice of an incoming advertisement, the Project Channel Owner shall respond to the application within 24 hours. If this step is overlooked, the Project will be canceled automatically upon expiry of 24 hours.
5.3 The Channel Owner has the right either to proceed with the Project or to reject the application.
5.4 Upon proceeding, the Project Channel Owner changes the relevant state in his or her profile and undertakes the publishing of the advertising post in the subsequent 36 hours, unless otherwise specified in the wishes of the Project. If a precise date and time of the post publishing are indicated, the Channel Owner shall accept and fulfill the Project according to these instructions.
5.5 The advertising post has to be edited manually. The wishes of the Advertiser in the application are obligatory to follow.
5.6 The Project will be published in the public messages feed of the channel for 24–72 hours, with 1–3 hours in the top, depending on the posting format (without updates with new posts). For chats (groups), the advertising record will be fixed for 24–72 hours.
5.7 After successful publication, the Owner of the Channel or chat (group) must send the link of the advertising post for review, thereby changing the status of the Project in the “My Projects” section. For a public channel, the link format will be https://t.me/TelegaAdExchange/84, for a private channel https://t.me/c/14376586631/169. Post verification by the Advertiser and service admins lasts 24–72 hours. Then, funds are automatically credited to the balance of the Owner of the channel or chat (group). If the link for review is not sent on time, the Project will be canceled without further payment.
5.8 If the conditions and wishes for placement are not met, the Advertiser has the right to cancel the payment for the Project during verification (see par. 2.9) by submitting a complaint to the service administrators.
5-B Distribution of an Advertising Project in Bots
5-B.1 The decision to send an advertising Project will be made only by the bot owner. The service administration cannot influence this.
5-B.2 After receiving a notification about the arrival of a new advertising Project, the bot owner must respond to the application within 24 hours. If this action is ignored, the Project will be canceled automatically after 24 hours.
5-B.3 The owner of the bot has the right to accept the Project for work or reject the application and offer his or her own start date for the mailing.
5-B.4 When accepting the Project for work, the bot owner changes the corresponding status in his or her personal account and undertakes to launch and complete the mailing within the next 72 hours, unless otherwise indicated in the wishes of the Project. If the exact date and time of post distribution are specified, the bot owner must accept and execute the Project according to this instruction.
5-B.5 The bot owner and Advertiser can discuss order details in chat after the bot owner accepts the Project.
5-B.6 The wishes and requirements of the Advertiser in the application are binding if the bot owner accepts the Project for work.
5-B.7 The advertising Project will be sent to active users, the number of which will be indicated in the Advertiser’s application, without further deletion of the advertising message.
5-B.8 Before sending the message, the bot owner informs the Advertiser of the estimated start and end dates of the mailing in the chat between the bot owner and the Advertiser.
5-B.9 After successful mailing, the bot owner must inform the Advertiser of the completion of mailing and indicate the exact number of delivered messages, thereby changing the status of the Project in the “Projects” section to “Submission Completed.”
5-B.10 In the event of of non-compliance with the conditions and wishes for placement, the Advertiser has the right to cancel the payment for the Project during verification by filing a complaint for consideration by the administrators of the service.
6 Placement in the “Hot Deals” Catalogue
6.1 The owner of the channel cannot add a “Hot Deal” to the section https://telega.io/hot_orders more often than once every 7 days.
6.2 The Channel Owner cannot add a Hot Deal earlier than 7 days after a price change.
6.3 A Hot Deal must last for at least an hour maximum, a month in advance.
6.4 After the Project is accepted, the “Submit for Review” button will be available for 6 hours: 3 hours before the date and time you specified in the “Hot Deal” and 3 hours after. That is, the Channel Owner has 6 hours to complete the Project and send it to the Advertiser for review.
6.5 The Channel Owner cannot add an offer with less than a 25% discount.
6.6 A Hot Deal will be valid until 24 hours, after which it will be hidden from the “Hot Deals” catalogue.
6.7 If the administration of the exchange or Advertisers find that in the “Hot Deals” the Channel Owner indicates the cost of an advertising post is higher than its usual prices on the channel, we reserve the right to permanently block access to the “Hot Deals” section for this channel.
7 Bulk Purchase of Forwards
7.1 Application moderation might take up to 24 hours. After moderation, the Project will be launched automatically at the time specified at the Advertiser’s assignment.
7.2 The selection of channels in the selected topics will be performed automatically.
7.3 The administration of the technical service cannot interfere with the selection of channels.
7.4 The customer can follow the progress of the Project in the “My Projects” section of the “Forwards” tab — https://telega.io/mass_orders.
7.5 If the channel rejects the application, the channel will be automatically replaced.
7.6 In case of cancellation of the Project by the Advertiser, the return of funds to the balance will be provided only from unfulfilled or ignored applications.
7.7 A post intended for repost should not contain a direct link to Telegram channels or a commercial website selling goods or services. Only links to media resources, YouTube, other social networks, or informational posts in the Telegram channel are accepted for placement.
8 Chatting Between Advertiser and Channel Owner
8.1 Chat for communication between the Advertiser and the Channel Owner will be initiated after the acceptance of the “Order” and will remain active until its completion.
8.2 In the chat, it is forbidden to exchange links that lead to third-party Telegram accounts, even if they are added to the Telega.io directory. In the event of a violation of this section, we will downgrade the channel’s rating in the catalogue.
8.3 Through chat, you can exchange only text information.
9 Replenishment, Withdrawal of Funds from the Balance, and Charged Commissions
9.1 Replenishment and withdrawal of funds from the balance can be performed by both the Advertiser and the Owner of the Channel, chat (group), or bot.
9.2 When the Owner of a Channel, chat (group), or bot performs an advertising Project, an 8.5% commission will be charged based on the price for an advertising post specified when adding a channel.
9.3 The available top-up methods can be found at https://telega.io/recharge. The commission for replenishing the balance of the service is 8.5% (at least $0.85).
9.4 Available methods of withdrawing funds from the balance can be viewed on the page https://telega.io/payment_requests.
9.5 Once a withdrawal request is executed and confirmed (after submitting a withdrawal request, a letter will be sent to your mailbox with a link to validate the transaction), it will be processed on the next business day: Monday, Wednesday, or Friday. An application created on the days of payments (Mondays, Wednesdays, and Fridays) will be processed on the next transaction day. The minimum withdrawal amount depends on the withdrawal method.
10 Refund, Return, and Withdrawal Policies
10.1 PAPERJET TECHNOLOGIES LTD guarantees the return of available free funds on the user’s balance for the specified Telega.io service(s) at his or her first request.
10.2 In order to request a refund of available free funds on the balance, the user must create an application on the following page: https://telega.io/payment_requests.
10.3 The issued and the confirmed withdrawal request will be processed on the next business day: Monday, Wednesday, or Friday. The application created on the days of payments (Mondays, Wednesdays, and Fridays) will be processed on the next transaction day.
10.4 Refunds are made by transferring the required amount to one of the electronic wallets (Payoneer or PayPal ) or to a Visa/MasterCard. The transaction will take place 1–3 banking days after the money was sent.
11 Liabilities of the Administration
11.1 The service, its software, and all content contained on the service are provided on an “as-is” and “as-available” basis. Administration does not provide any direct or indirect guarantees, in particular, on feasibility or ease of use of the service or any content that is accessed through the service.
11.2 Administration makes every effort to ensure smooth operation of the service. However, administration is not responsible for temporary unavailability of the service due to technical malfunctions, which are the consequence of circumstances independent of the administration.
11.3 Administration takes measures to prevent the appearance of “fake” channels as well as invalid or illegal offers but does NOT guarantee maximum effectiveness of such measures.
11.4 The user of the service (Advertiser and/or Channel Owner) independently bears all risks, and the service is not responsible for the methods of receiving remuneration selected by the user. Additionally, the user of the service accepts and agrees that the service is not responsible for any amounts of commissions that may be charged by the payment system Paymore (https://paymore.org) when transferring or receiving any payments within the service. Also, the user (Advertiser and/or Channel Owner) fully accepts and agrees that any commissions charged within the service, such as
11.4.1 Paymore commissions
11.4.2 Paymore partners’ commissions
11.4.3 commissions within the framework of a safe transaction
11.4.4 commissions for replenishment, and
11.4.5 the execution of orders included in the calculations when using the service by any users (including the commissions provided for in Section 7 of the Rules)
are not subject to refunds and/or compensation to the user when he or she is withdrawing funds and/or when the user refuses the service.
11.5 The user (Advertiser and/or Channel Owner) accepts and agrees users use the service for their own commercial purposes and that the use of the service is not subject to the Law of the Russian Federation of 07.02.1992 No. 2300-1 “On Protection of Consumer Rights.” The user of the service is not a “consumer” within the framework of said Law, because he or she uses the service for commercial purposes and/or advertising promotion of his or her own product, channel, brand, or service.
12 Affiliate Program
12.1 The Owner of a Channel, chat (group), or bot can receive additional income from the orders of attracted Advertisers. For the brought client (Advertiser who made a purchase), a reward of 3.9% of the transaction value will be provided.
12.2 In order to invite an Advertiser, send your unique referral link, which is available at https://telega.io/referral. There are 6 types of links for use, and these lead to:
- The Home page;
- The catalogue;
- “My Projects”;
- “Hot Deals”;
- Cards of your channels.
- Collected and user-saved channel packages.
12.3 The referral link will be valid for 2 years from the date of the first bonus enrollment.
13.1 The administration of the website of the internet service “Telega.io” can utilize the user’s personal information for the following purposes:
13.1.1 User’s identification.
13.1.2 To provide the user with access to personalized resources of the website associated with the internet service “Telega.io.”
13.1.3 To establish feedback communication with the user, including sending notifications, requests regarding the use of the website of the internet service “Telega.io,” and processing requests and applications from the user.
13.1.4 Confirmation of the authenticity and completeness of personal data provided by the user.
13.1.5 To provide the user with effective customer and technical support in the event of problems associated with the use of the website associated with the internet service.
13.1.6 While making a deal and/or providing a service, communicating with the user to inform him/her of changes or additions to the service(s) and/or about the availability of any service(s) provided by the contractor.
13.1.7 Service quality assessments.
13.1.8 Implementation of marketing activities by the contractor.
14 Methods and Terms of Personal Information Processing
14.1 The processing of the user’s personal data will be carried out without any time limits, in any legal way, including in personal data information systems using automation tools or without using such tools.
14.2 The user’s personal information can be transferred to the authorized government bodies of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.
14.3 In case of the loss or disclosure of personal data, the website administrator informs the user about the loss or disclosure of personal data.
14.4 The website administrator takes the organizational and technical measures necessary to protect the user’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, or other illegal actions of third parties.
15 The Website’s Administrator Is Obligated to:
15.3 Take measures to protect the confidentiality of the user’s personal data in accordance with the procedure usually implemented to protect this type of information in the existing business practice.
15.4 Block personal data related to the relevant user for the verification period from the moment the user or his/her legal representative or the authorized body for the protection of the rights of data subjects apply or request, in the event that personal data or illegal actions is revealed.
16 Final Provisions
16.1 The administrator reserves the right to make changes or add or exclude provisions of the rules from time to time.
16.2 The new version of the rules comes into force from the moment it is posted on the website or in the application, unless otherwise specified in the new edition of the rules. The date of the last changes will be indicated in the rules in the corresponding field “Date of the Last Changes.”
16.3 The Advertiser and/or the Channel Owner may terminate the rules at any time by stopping the use of the service.
16.4 The administrator may terminate the rules at any time but must give prior notice to the Advertiser or the Channel Owner by sending an e-mail to the address that the Advertiser or Channel Owner indicates during registration. Termination of the general rules of use of the service will also terminate this policy.
If you have any questions, we are at your disposal at firstname.lastname@example.org