Step-by-step guide for freelancers/contractors

Summary
Step 1 — Sign up using invitation email from Telega.io

Step 2 — Finish your setup

Step 3 — Identity & address verification (KYC) 

Common “why is it stuck?” checks 

Telega.io uses Mellow as a payout method. To receive payments successfully, you must (1) create an account, (2) complete your profile, and (3) pass verification (KYC).

Before you start, make sure you have:

• A phone number that can receive a verification code
• The same email address for Telega.io and Mellow. This email is used to match your Telega profile with your Mellow account for payouts.
• A government-issued ID (passport, national ID, driver’s license, or residence permit — availability depends on your country)
• Proof of address (bank statement, utility bill, lease agreement, etc.)
• A stable internet connection (avoid using a VPN during verification)

Step 1 — Register using an invitation email from Telega.io

Open the invitation email and click the button/link to complete registration. If Telega.io sent you an invitation link, registration may be available only through that link.

Figure 1. Invitation email sent by Telega.io

If you try to sign up without the invitation link, you may see a message that you’ve already been invited. In that case, go back to the invitation email and use the link from there.

Figure 2. If you were invited, you may see a notice to use the invitation link from email.

Step 2 — Finish your setup REQUIRED

After you sign up and log in, Mellow may show a banner suggesting you complete your setup. Click “Complete sign up” to unlock full functionality.

Figure 3. After first login, finish setup to unlock full access.

In your profile, confirm your phone number and check that your email and phone show as verified.

Figure 4. Profile → Contact details (phone/email).

Then fill in all required sections (personal details, tax residence/tax number if required, and your residential address). Make sure the information matches your documents; mismatches often cause KYC failures.

Step 3 — Identity & address verification (KYC) REQUIRED

Mellow will ask you to verify your identity and address before withdrawals are available (for example, based on payout method or compliance requirements).

To start, open Profile → Personal details and click “Verify now”.

Figure 5. Profile → Personal details → start identity verification.

Read the consent statement and click “Agree and continue”.

Figure 6. Consent screen before starting verification.

You’ll see the three-step verification flow: (1) identity document, (2) liveness check (selfie/video), (3) proof of address. Click “Start verification”.

Figure 7. Verification flow overview (ID → liveness → proof of address).

Step 4.1 — Provide an identity document

Select the issuing country and document type, then upload photos of the original document (not screenshots). If you use a two-sided document, upload both sides.

Figure 8. Choose issuing country and document type.

Step 4.2 — Pass the liveness check (camera)

Allow camera access. Follow on-screen instructions (good light, face inside the frame, turn your head as requested, no hat). Important: make sure nobody else is visible in the frame.

Figure 9. Camera / liveness check requirements

Step 4.3 — Upload proof of address

Upload a document that shows your full name and current residential address (for example: bank statement, utility bill, or a government-issued document). Most documents must be issued within the last 6 months (apart from passport or ID)

Figure 10. Upload proof of address document.

Figure 11. Proof of address requirements (read carefully).

❌ Common rejection reasons: screenshots, scanned/edited images, or documents without clear name/address/date. 

If you see an error message, upload a live photo of the original document or the original PDF.

Figure 12. Example of proof-of-address rejection reasons (common issue).

After uploading, you may see a short “Verifying your address” screen. Wait for the check to complete.

Once verification is completed successfully, you’ll see a confirmation message.

Figure 13. Success message after verification.

😤 Common “why is it stuck?” checks 

• Stuck on Cloudflare “Verifying you are human” → Wait 10–30 seconds; don’t spam refresh. If it loops, try Incognito/InPrivate and temporarily disable ad blockers/extensions or switch browsers.

• You were invited by Telega.io but can’t sign up / login → Register only via the invitation link from the email (don’t self-signup separately).

• Email won’t work / registration fails → Use an email without special characters like + or -.

• Withdrawals/features are blocked → Finish your profile setup first (incomplete profile can prevent withdrawals and other actions).

• Not receiving the phone verification code → Re-check the number, wait up to ~15 minutes, restart the phone, and ensure the number is connected to a messenger app (also check roaming/spam/full SMS storage).

• Verification (KYC) keeps failing → Turn VPN off and retry; then confirm your profile data matches your documents exactly (name, DOB, address).

• Proof of address rejected → Don’t upload screenshots/edited/cropped images. Use a clear photo of the original paper document (all corners visible) or upload the original PDF for e-docs.

If you still cannot complete registration or verification, contact Mellow support ([email protected]) and share a screenshot of the error message

Have questions?

Our support team is here to help!

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